Privaacy Policy

At Floral Reverie, your privacy is of utmost importance to us. We are committed to maintaining the confidentiality and integrity of your personal information. This Privacy Policy explains in detail how we collect, use, store, and share your information when you visit our website, make purchases, or otherwise engage with our services. By continuing to use our platform, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly: This includes data you submit when signing up for an account, making a purchase, or contacting us. Examples include your full name, email address, billing and shipping address, telephone number, and payment details.

Automatically Collected Information: Our website uses cookies and other tracking technologies to gather information automatically. This may include your IP address, browser type, device information, access times, the pages you view, and the links you click.

User-Generated Content: Any content, such as reviews, ratings, or messages submitted through the website may also be collected and stored.

2. Use of Your Information

We use your information for various legitimate business purposes:

To provide you with the services or products you have requested.
To process transactions and send related information such as purchase confirmations and invoices.
To respond to your inquiries and offer customer support.
To improve the performance, features, and usability of our website and services.
To send updates, promotional materials, newsletters, or surveys (you can opt-out at any time).
To detect, investigate, and prevent fraudulent transactions or other illegal activities.
To comply with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We do not sell or rent your personal information. We only share it in the following cases:

Service Providers: Third parties who help us operate our website and business, such as payment processors, shipping companies, and IT support.
Legal Requirements: When disclosure is legally required or to protect our rights and those of our users.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

4. Cookies and Tracking Technologies

We use cookies, beacons, and other technologies to collect data about your usage and to enhance your experience. You can control the use of cookies through your browser settings, though some features of our website may not function properly without them.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When your data is no longer needed, it will be securely deleted or anonymized.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access to the personal information we hold about you.
Request correction or deletion of your data.
Object to the processing of your data or request restrictions.
Withdraw consent at any time for data processing based on consent.
Opt-out of marketing communications at any time by using the unsubscribe link or contacting us directly.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data. However, no method of transmission over the internet or storage method is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.